Who should be contacted for emergency help when PTAC or CRP are unavailable?

The most appropriate individual to contact for emergency help when the Pool Technical Assistance Center (PTAC) or Certified Recreation Professional (CRP) are unavailable is the On-Call Supervisor. This individual is typically designated to handle emergencies and unforeseen situations, ensuring that there is always someone available to respond swiftly and effectively.

The On-Call Supervisor's role generally involves having the authority and knowledge to make critical decisions when regular personnel are not available, thus providing continuity of care and safety at the facility. They are trained to address a wide range of emergency scenarios, making them a reliable point of contact in urgent situations.

In contrast, the Pool Operator, Maintenance Supervisor, and Aquatic Manager each have specific responsibilities that may not encompass immediate emergency response. While the Pool Operator manages day-to-day operations, the Maintenance Supervisor focuses on facility upkeep, and the Aquatic Manager oversees overall facility management, safety protocols, and staff training. None of these roles are primarily designated for emergency responsiveness the same way an On-Call Supervisor is.